Job Title: Project Manager - Design Services
Location: Pune
Position: 1
Job Summary:
The role of a Project Manager – Design Services is to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. The individual must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Project Manager - Design Services, you must also have excellent customer service and communication skills. The goal is to do everything possible to attain organization goals and achieve great results for our company.
Job Responsibilities :
- Need to understand the client's brief/specification and design according to the client's expectations.
- Work with the administration team to ascertain needs and develop graphic directions, concepts, and specifications for assigned projects.
- Build and maintain a consistent brand image through creative conceptualizing, design, layout, and illustration for a variety of online media, and test graphics across various media.
- Maintain up-to-date knowledge of the latest graphic design techniques such as Graphic Fundamentals and have a good understanding of colors. Experience with software such as Photoshop, Illustrator, InDesign, and Adobe XD.
- Manage orders in the system, including keeping detailed quality metrics on services and advising management on team performance.
- Resolve team queries, assist the team in understanding job profiles, and oversee team member work for quality and guideline compliance.
- Responsible for the day-to-day function of the systems and processes, ensuring high quality of services.
- Ensure all processes operate smoothly and align with our quality standards.
- Maximize the efficiency of all business processes.
- Monitor daily operations and address potential issues when they arise.
- Ensure that all process SOPs are up-to-date and updated in the company portal.
- Adhere to client requirements, manage client relationships independently, and work with the client organization to ensure target KPIs are met in the account.
- Manage attrition in the account, drive retention initiatives on the floor, and manage tenured and experienced employees.
- Monitor financial data and recommend solutions to improve profitability.
- Ensure that the team is well-equipped, well-trained, and motivated to meet the service level agreement of the company.
- Lead team members, including Associate Team Leads of all teams and SMEs.
- Coordinate with them to provide feedback related to Process Performance and Training Initiatives.
- Monitor the overall functioning of processes, identify improvement areas, and implement adequate measures to maximize customer satisfaction levels.
- Establish process KPIs and conduct quality assessments.
- Perform trend analysis on MIS/data, identify deficiencies (tools, metrics, and reports), and recommend solutions to ensure the maintenance of processes and procedures.
- Highly involved in Quality Assurance and Process Improvement activities to always ensure customer standards and company standards are met.
- Schedule refresher training based on TNA (Training Needs Analysis), and participate in quality checks, internal/external audits, and calibrations with the PTB department (Professional Telephonic Behavior).
- Conduct and maintain documented Feedback, Coaching, and Counseling.
- Ensure work ethics are followed, and conduct activities for team motivation. Coordinate with Technology and other support functions to ensure smooth functioning.
Mandatory Requirements:
- Bachelor's degree in graphic design or related field.
- Good communication skills in English.
- Excellent command over Adobe Photoshop, Illustrator, and InDesign.
- Demonstrable graphic design skills with a strong portfolio.
- A strong eye for visual composition.
- Effective time management skills.
- Ability to meet deadlines and collaborate with team members.