Job Title: Project Manager - Training

Location: Pune
Position: 1

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Job Summary:

As Project Manager for Training at Binated, you will be responsible for devising and implementing a comprehensive training strategy that aligns with our business objectives. Identifying and assessing training needs within the organization, developing training plans, and collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company. Key roles of this position will include being responsible for identifying and assessing training needs, creating tailored training plans, and implementing training methods to enhance employees’ skills and performance. Monitor training programs effectiveness, manage teams budgets, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs

Job Responsibilities :

  • Identifying and assessing future and current training needs.
  • Deploying a wide variety of training methods.
  • Charting and analyzing continuous improvement processes and methodologies.
  • Drawing up an overall or individualized training and development plan that addresses needs and expectations.
  • Conducting effective induction and orientation sessions.
  • Monitoring and evaluating training program effectiveness, success, and ROI periodically and reporting on them.
  • Managing the training budget.
  • Providing opportunities for ongoing development.
  • Resolving specific problems and tailoring training programs as necessary.
  • Maintaining a keen understanding of training trends, developments, and best practices.
  • Ensuring that all process SOPs are up to date and updated in the company portal.
  • Leading team members, including Associate Team Leads of all teams and SMEs.
  • Coordinating with team leads to provide feedback related to process performance and training initiatives.
  • Conducting and maintaining documented feedback, coaching, and counseling.
  • Ensuring work ethics are followed and conducting activities for team motivation.
  • Coordinating with technology and other support functions to ensure smooth functioning.

Mandatory Requirements:

  • Proven work experience as a Training Manager in a BPO/KPO environment.
  • Track record in designing and executing successful training programs.
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
  • Excellent communication and leadership skills.
  • Ability to plan, multi-task, and manage time effectively.
  • Strong writing and record-keeping ability for reports and training manuals.
  • Good computer and database skills.
  • Minimum Bachelor’s degree in education, human resources, or a relevant field.
  • Proficient in MS Office applications.
  • Excellent organizational skills with problem-solving ability.
  • Positive and patient.